WEBSITE TERMS OF USE AND ACCEPTABLE USE POLICY

This site is operated by The National Exhibition Centre Limited (“NEC”). The Ticket Factory is the ticketing agency business of the NEC.

These terms of use (together with the documents referred to in them) set out the rules governing your use of our website ("our site"), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

BY USING OUR SITE YOU ACCEPT THESE TERMS

 Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We also recommend that you print a copy for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site. 

THERE ARE OTHER TERMS THAT MAY APPLY TO YOU

 The following terms also apply to your use of our site:

Privacy and Cookies

You can find full details about how we collect, store and use your personal information in our Privacy Policy. Information about the cookies used on this site and how to manage them can be found in our Cookie Policy.

 Other applicable terms

 If you purchase goods or services through our site, the relevant terms and conditions of supply for the relevant product or service will also apply. These will be clearly signposted on our site or during the order process.

 WE MAY MAKE CHANGES TO THESE TERMS

 We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

 WE MAY MAKE CHANGES TO OUR SITE

 We may also update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

WE MAY SUSPEND OR WITHDRAW OUR SITE

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, restrict the availability of or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 ACCEPTABLE USE POLICY

This acceptable use policy sets out the content standards that apply when you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  
  

You also agree:

 

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these terms of use.
• Not to access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site or any equipment or network or software owned or used by any third party.

Interactive Services

We may from time to time provide interactive services on our site, including, without limitation, chat rooms, bulletin boards and blogs ("interactive services"). Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

Our site is not intended for children under the age of 13. We advise parents who permit their children above this age to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them.

Content Standards

These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. You warrant that any such contribution does comply with the standards listed below, and you will be liable to us and indemnify us for any breach of this warranty.

Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Bully, insult, intimidate or humiliate.
• Promote sexually explicit material.
• Include child sexual abuse material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal content or activity.
• Be in contempt of court.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act e.g. copyright infringement or computer misuse.

YOU MUST KEEP YOUR ACCOUNT DETAILS SAFE

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you have any concerns regarding your user identification code or password or become aware of any misuse then you must inform us immediately.

HOW YOU MAY USE MATERIAL ON OUR SITE

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

The content on our site is made available for your personal non-commercial use only and you may only download such content for the purpose of using this site. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. Other than as set out in these terms of use, any other use of the content on this site is strictly prohibited and you agree not to (and agree not to assist any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such content.

DO NOT RELY ON INFORMATION ON THIS SITE

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our site or your use of or reliance on any content displayed on it.

If you are a business user, please note that in particular, we will not be liable for loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation or any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to our site.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods or services by us to you, which will be set out in our terms and conditions of supply.

HOW WE MAY USE YOUR PERSONAL INFORMATION

 We will only use your personal information as set out in our Privacy Policy.

 WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only and should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of these terms of use (including the Acceptable Use Policy) through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with these terms of use may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting/material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
• Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of these terms of use. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Thank you for visiting our site.

The National Exhibition Centre Limited, The National Exhibition Centre, Birmingham, West Midlands, B40 1NT.

Registered in England with Company Number 0097939. VAT Number 670 3116 63.

The National Exhibition Centre Limited operates using the trading names NEC Group, The NEC, The ICC, The Vox, Resorts World Arena, Utilita Arena Birmingham, Amadeus, The Ticket Factory, Amplify, National Group Venue Partnerships.

NEC Group Website Terms of Use – February 2023

Last Updated June 2021

These terms and conditions apply to tickets purchased from www.theticketfactory.com/tickets/terms-and-conditions (the site). Please read all of these terms carefully before placing your order for tickets. By placing your order, you confirm that you have read these terms and agree to be bound by them. You should save a copy of these terms for future reference.

These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.adviceguide.org.uk).

We may change these terms at any time by posting a new version on our site.
Changes to these terms will not apply retrospectively. Changes to these terms will apply to any further ticket purchases after the date the new terms including the change are posted on our site. If you choose to place further ticket purchases through the site, you should check that you have read the latest version of these terms before purchasing your ticket as you will be agreeing to be bound by them.

The Ticket Factory is the operator of this site and offers tickets for sale on this site on behalf of promoters, venues or other persons (“Ticket Suppliers”). Any ticket sold on this site is sold by The Ticket Factory on behalf of the Ticket Supplier.
In these terms, “we”, “us” or “our” refers to The Ticket Factory, which is a trading name of The National Exhibition Centre Ltd. Our company details are as follows: Our Company registration number is 00979395 and our registered address is National Exhibition Centre, Birmingham B40 1NT
Any purchase of a ticket from us is subject to: a) these terms and conditions, b) any special conditions and/or restrictions which we will have brought to your attention during the ticket purchase process; and c) the Ticket Supplier’s terms and conditions, which can be found on their website (you will be told who the Ticket Supplier is during the ticket purchase process, or can contact us at any time to find out).
By using the Ticket Factory site and purchasing a ticket, you represent that you: (a) are a consumer (b) are at least 18 years old and able to enter into legally binding contracts and (c) are not a business, trader or person engaged in the resale of tickets. Purchasing tickets as, or on behalf of, a business or trader engaged in the resale of tickets is strictly prohibited.
We reserve the right to reject or cancel your order if we reasonably think that you do not meet any of the above requirements (although we may attempt to contact you beforehand).

Purchasing your ticket
The purchase of tickets on this site is subject to availability and subject to acceptance by The Ticket Factory.
We use our best efforts to ensure that the prices of tickets displayed are correct. It is always possible that, despite our best efforts, some tickets on our site may be incorrectly priced. If we discover an error in the price of a ticket you have ordered we will contact you to inform you of this error. You will have the option of continuing with the purchase at the correct price or cancelling your order. If we are unable to contact you using the contact details provided during the order process, we will treat the order as cancelled and notify you of the cancellation.
Our acceptance of your ticket purchase will take place when [we email you to accept it], at which point a contract will come into existence between you and us.
For certain events, Ticket Suppliers may apply restrictions to tickets. Where a restriction applies to the number of tickets that may be purchased (whether per person, per credit card or per household) and tickets are purchased in excess of this number we may cancel the excess tickets.
Certain events may not be appropriate for children and an age restriction will apply. Please note that where age restrictions apply you will need to bring proof of age - we will refuse entry to anyone who is, or appears to be, under the applicable age.
If we suspect that your ticket has been purchased fraudulently we may cancel your booking.
Payment must be taken by credit or debit card. We accept Visa and Mastercard credit and debit cards. Payment is taken in full at the time you place your order.
Ticket fees applicable to your ticket
Fees may be payable for the purchase of the ticket. Details of all fees payable for your tickets will be clearly set out during the purchase process.
Fees may include a fee per ticket and/or a fee per order. For certain venues a renovation levy/facilities fee may also apply.

Receiving your tickets
Your tickets will be posted to the billing address of the debit/credit card holder. For e-tickets, your e-ticket will be sent to the email address registered during the ordering process.
We aim to dispatch your tickets as soon as possible however we are not able to specify the exact date of dispatch. If you have not received your tickets 5 days prior to the event, please contact us with details of your booking.
In certain circumstances it may be necessary to collect your tickets from the venue. If you are collecting your tickets from the venue, please bring your acknowledgement of order and the credit/debit card used to make the order with you.
When you receive your tickets please carefully check them as mistakes cannot always be rectified.
If your tickets are returned to us we may choose to cancel your booking and refund you the ticket price (including all fees except any delivery fees (“Ticket Price”)). We may be unable to issue replacement tickets for lost, stolen, damaged or destroyed tickets due to restrictions by the Ticket Supplier. When you receive your tickets, please keep them in a secure place. We will not be responsible for any tickets that are lost, stolen, damaged or destroyed.

Reselling your tickets
Tickets are for personal use only. If you are no longer able to attend the event you may re-sell your ticket for the Ticket Price (plus any delivery fees) unless it is prohibited by law, or the Ticket Supplier has advised you otherwise during the booking process. It is your responsibility to check with the Ticket Supplier before offering tickets for resale. Any re-sale of tickets must incorporate these terms and conditions.
Tickets sold or being offered for sale for a profit (i.e. above the Ticket Price (plus any delivery fees)) is strictly prohibited and both we and the Ticket Supplier reserve the right to cancel such tickets without refund and/or refuse entry to the event. We and the Ticket Supplier also reserve the right to blacklist you if you resell your ticket(s) in breach of these terms.

Requesting refunds
Tickets cannot be refunded or exchanged after purchase (unless the event has been cancelled, postponed or materially changed: see below).
If you have purchased additional items with your ticket then you can cancel any of these items and may be entitled to a refund. Please note that the following items are non-refundable: ticket protection; drinks packages; lockers for festivals; charitable donations; camping and campervan passes; goodie bags or show shopping bags. Where you have received the items, please return items in the original condition, unused, in the original packaging, with garment tags and any other security devices still attached to The Ticket Factory, PO Box 3348, Birmingham B40 1NS within 14 days of receipt.
This does not apply to faulty or incorrectly supplied goods or services where your statutory rights are unaffected.

Cancellation, postponement or changes to your event
Occasionally events may be changed, postponed or cancelled. It is your responsibility to check that the event is going ahead as staged. All advertised times are approximate and subject to change.
If, in the reasonable opinion of the Ticket Supplier, material changes have been made to your event, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
For the purpose of these terms, a “material alteration” is a change (other than a rescheduling) which, in the relevant Ticket Supplier's reasonable opinion, makes the event materially different to the event that purchasers of tickets, taken generally, could reasonably expect. Changes to supporting acts; members of a band; line-up of any multi-performer event or the use of understudies, adverse weather, and changes to start times will not be a material change.
If your event is postponed your ticket will be valid for the rescheduled date. If you are unable to attend the rescheduled date you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If your event is cancelled, you will be able to obtain a refund of the Ticket Price from the Ticket Supplier.
If an event is materially changed, postponed or cancelled it is the responsibility of the Ticket Supplier to provide us with requisite funds to provide the refunds listed above to you. We will refund you on behalf of the Ticket Supplier within 14 days of receiving the relevant funds. In the event that funds are not received then we will direct customers to contact the Ticket Supplier directly to arrange refunds. In order to claim your refund, please apply in writing to The Ticket Factory, PO Box 3348, Birmingham B40 1NS enclosing your unused tickets. Your unused tickets must be received by The Ticket Factory within 14 days of the date of notification of the changes, postponement or cancellation. Refunds will only be processed upon receipt of the original tickets.

At the venue
Please ensure you arrive on time. Whilst every effort will be made to admit latecomers at a suitable break in the event, admission cannot always be guaranteed.
Please keep your ticket safe as you will be required to produce it to gain entry to the event. You will also be required to produce your ticket upon request for inspection at any time. Failure to do so may result in you being ejected from the venue.
Admission to the venue and the event is subject to the terms, conditions and regulations of the Ticket Supplier and the venue. Amongst other things you will need to comply with health and safety rules and any security requirements. Any breach of the above may result in you being denied entry to the venue and you will not be entitled to a refund.
If you have purchased a ticket using a concession you will need to bring proof of identity and concession entitlement to the venue to gain entry.
Defacing your ticket will invalidate the ticket and you will be refused entry to the venue and event without refund.
In certain circumstances, we or the venue may provide you with alternative seats. Any alternative seats will be of an equivalent value.
Photography or recording is not permitted. Laser pens, dogs (except guide dogs) and food and drink (not purchased at the venue) may also be prohibited (please check with the venue).

We love it when you have a great time at events, and sometimes we’ll make video recordings of the crowd whilst you’re at the venue. We will only do this where we have a legitimate interest to do so and in accordance with our Privacy Policy. For more information on how we use your data, our Privacy Policy can be found here. We recommend you read our Privacy Policy as it contains important information about how we handle your Personal Data and when we may contact you.

Ticket Suppliers may also film events – they may ask us to tell you about this during the purchase process, or contact you separately with details about the event.
You shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.
You may only leave and re-enter the venue during an event at the discretion of the management of the venue. Otherwise, there will be no re-admission or pass-outs of any kind.
If you are involved with abusive, threatening, drunken or other anti-social behaviour at the event, or are carrying offensive weapons or illegal or prohibited substances you may be refused admission to or ejected from the venue without compensation or refund.

If things go wrong
If there is a problem with your booking or your tickets please contact Customer Services here immediately and in any event before the event.
If you experience problems during the event please bring this to the immediate attention of the nearest steward as every effort will be made to resolve issues.
If you have experienced problems at the venue which are unrelated to your ticket purchase please contact the venue directly.
We endeavour to resolve all complaints in an efficient manner. However, if we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members.
You can reach STAR on 01904 234 737, or +44 1904 234737 if calling from outside the UK (10am-5pm Monday to Friday), or by completing the complaints form at www.star.org.uk or email [email protected]. If you’ d prefer to write to them, their address is:

Society of Ticket Agents and Retailers
Blake House
18 Blake Street
YORK
YO1 8QG

As an online trader, pursuant to European Union legislation, you may use the following link to the European Commission's Online Dispute Resolution platform HERE, where you can access further information about online dispute resolution.

Our liability to you
Subject to the other provisions of these terms and conditions, neither the Ticket Supplier nor The Ticket Factory shall have any liability beyond the Ticket Price (plus any delivery fees). Neither the Ticket Supplier nor The Ticket Factory shall be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk.
We only supply tickets to consumers for personal use. If you use the site for any commercial, business or resale purposes, we will not be liable to you for any commercial or business losses such as loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms excludes or limits in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
None of these terms restrict any of your statutory rights as a consumer. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

Miscellaneous
The Ticket Suppliers may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the "Act"). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.

 

October 2021

These terms and conditions apply to the purchases of The Ticket Factory gift vouchers. These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice (www.adviceguide.org.uk).

Please read these terms carefully before you submit your order for gift vouchers. These terms tell you who we are, how we will provide the gift vouchers to you, how you and we end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

The Ticket Factory gift vouchers are issued by The Ticket Factory, a trading name of The National Exhibition Centre Limited (company number 979395) Registered Office: Birmingham B40 1NT UK. Any reference in these terms to us/we/our shall mean The Ticket Factory.

Our acceptance of your order for vouchers will take place when we email you to accept it, at which point a contract will come into existence between you and us.

Vouchers are redeemable against goods or services being offered for sale through The Ticket Factory and are valid for a period of two years from the date printed on the voucher. It is not possible to redeem vouchers for goods or services purchased via our partner sites. When you redeem your voucher for goods or services, such redemption will be subject to specific terms and conditions which may apply to such goods and/or services.

Vouchers

Vouchers are supplied in GBP sterling and can be purchased subject to a minimum value of £10.00. Vouchers cannot be redeemed or exchanged for cash.

The total amount you will pay for your vouchers will be shown in your order summary   before you place your order.

Payment must be made by credit or debit card.  We accept all major credit and debit cards (including Visa, and MasterCard).  Payment is taken in full at the time you place your order.

Receiving your vouchers

Your vouchers will be sent to the email address as specified at the time of ordering.

If you have not received your email containing the vouchers after three (3) working days of placing the order, please contact us. Please check the contents of your emailed voucher immediately upon receipt. Any discrepancies must be notified to us immediately by telephoning 0344 338 8000. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and may count towards any inclusive minutes in the same way as 01 and 02 calls.

These charges apply to calls from any type of line including mobile, BT, other fixed line or payphone.

The Ticket Factory cannot be held responsible for any discrepancies not notified to us within three (3) days of delivery.

Taking care of your vouchers

The vouchers will be your responsibility from the time we deliver the vouchers to the email address you gave us.

Please ensure that you keep a record of the email containing the vouchers.

Redeeming your vouchers

You can redeem your vouchers online by selecting the “Pay with Gift Voucher”  option on the payment page or by calling The Ticket Factory on 0344 338 8000. Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and may count towards any inclusive minutes in the same way as 01 and 02 calls.

These charges apply to calls from any type of line including mobile, BT, other fixed line or payphone. Please ensure you have details of your voucher number and the redemption number as printed on your voucher as you will need the information in order to use your vouchers.

Please note that it is not possible to redeem gift vouchers when purchasing tickets via our partner sites.

Refund

Our responsibility for loss or damage suffered by you

If we fail to comply with these terms, we shall only be liable to you up to the price you paid for the vouchers giving rise to your claim. We are only responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

Nothing in these terms excludes or limits in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We only provide gift vouchers to consumers for personal use. If you use the site for any commercial, business or resale purposes, we will not be liable to you for any commercial or business losses such as loss of profit, loss of business, business interruption or loss of business opportunity.

We will only use your personal information as set out in our privacy policy at https://www.theticketfactory.com/tickets/privacy-policy/. 

Governing Law

These terms are governed by English law and you can bring legal proceedings in respect of the vouchers in the English courts.

Our ticket protection allows you to re-coup 100% of the paid ticket price if you are unable to make it to your event for any number of covered reasons.

Without ticket protection, you are NOT PROTECTED against receiving a positive COVID-19 test, being ordered to self-isolate due to COVID-19, other illnesses, travel bans and delays, adverse weather conditions and more.

Our ticket protection is supplied by Secure My Booking

Securemybooking.com is an appointed representative of JM Marketing Ltd, authorised and regulated by the Financial Conduct Authority - Registration No: 435403.

For more information, click here.

The following conditions apply when purchasing a car parking ticket:

1. Advance car parking tickets booked through The Ticket Factory can only be purchased with event tickets in one single transaction.
2. The car parking ticket is to be given up on exit from the car park.
3. The car parking ticket is only valid on the date displayed on the car parking ticket.
4. Cars are parked at your own risk and we will not be liable for any loss or damage whatsoever or howsoever caused or sustained to, by or in respect of any cars or their contents.
5. The NEC Group reserves the right to search the interior, exterior or contents of your car in reasonable circumstances e.g. where there may be a security risk.
6. The NEC Group reserves the right to move your car in reasonable circumstances e.g. when causing an obstruction or posing a security or safety risk.
7. Please ensure that your car is locked and valuables are not left inside.
8. If you have any queries, please contact our Customer Services team.